Our return and exchange policy applies only to individuals purchasing items for personal, family, or household use. It does not apply to corporate clients or businesses.

To be eligible for a return or exchange, the item must meet the following conditions:

• The item must be unused and in its original condition, with all original packaging, tags, and labels intact.
• No signs of wear, use, or damage, including opened packaging.
• A valid purchase receipt or proof of payment must be provided.
• Custom-made or personalized items are non-refundable and non-exchangeable.
• Return shipping and collection costs will be borne by the customer.

The following categories of products are not eligible for return or exchange:

• Custom-made furniture tailored to customer specifications (e.g., size, materials, upholstery fabric).
• Upholstered furniture made to order with customer-selected or supplied fabric.
• Electrical appliances once delivered and installed.
• Textiles such as blankets, cushions, and bedding.
• Mattresses and bed linen due to hygiene considerations.

To initiate a return or exchange, please follow these steps:

1. Send a written request via email to info@dantonehome.com, including your order details and reason for return/exchange.

2. Wait for confirmation from Dantone Home regarding approval and next steps.

3. For defective items, the return/exchange will be approved only after a quality check by our team of experts.

All requests are processed during working days and exclude weekends and public holidays.

Refunds will be issued using the original payment method and processed within the following timeframes:

• Cash payments: Refunds can be collected at the showroom upon presenting valid identification and the original purchase receipt. If the customer cannot collect the refund in person, a legal representative with a notarized authorization and identification may collect it on their behalf.

• Card payments (in-store): Refunds will be processed within 30 banking days, depending on the bank's policy, after visiting the showroom with valid ID, original receipt, and the card used for the purchase.

• Card payments (online): Refunds will be processed within 30 banking days from the date the returned item is received at our warehouse.

• Bank transfers: Refunds will be processed within 3 working days from the date the returned item is received at our warehouse.

If a refund request is submitted after 5:00 PM or on a public holiday, it will be processed on the next business day.

For further assistance, please contact us at info@dantonehome.com or visit our showrooms.